Return and Refund Policy
Effective Date: January 1st, 2024
This Return and Refund Policy (“Policy”) outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through Fly ZeJet (“we,” “us,” or “our”) website and services. Please read this Policy carefully before making any purchase. By making a purchase, you acknowledge and agree to the terms outlined herein.
1. Returns and Exchanges
We strive to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your purchase, you may request a return or exchange within [number of days] days from the date of purchase, provided that the following conditions are met:
– The item is unused, in its original condition, and accompanied by the original proof of purchase.
– The item is not classified as non-returnable or non-refundable (see section 2 for more details).
To initiate a return or exchange, please contact our customer support team using the contact information provided at the end of this Policy. We will guide you through the return process and provide further instructions.
Please note that the customer is responsible for any return shipping costs unless the return is due to an error on our part or a defective item.
2. Non-Returnable and Non-Refundable Items
Certain items are non-returnable and non-refundable, including but not limited to:
– Consumable goods, such as food, beverages, or toiletries, for health and safety reasons.
– Intimate or personal care items, such as undergarments or swimwear, for hygiene reasons.
– Customized or personalized items that have been specifically made or modified according to your specifications.
– Downloadable digital content, such as e-books or software, once the download or access has been initiated.
– Tickets for events, flights, or other transportation services, which may be subject to specific terms and conditions.
Please carefully review the product description and any applicable terms and conditions before making a purchase.
3. Refund Process
Once we receive the returned item and verify its eligibility for a refund, we will process the refund within [number of days] days. The refund will be issued in the original form of payment used for the purchase, unless otherwise agreed upon.
If a refund is not possible due to the nature of the item or any other valid reason, we may offer an alternative solution, such as store credit or an exchange for another item of equal value.
Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
4. Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.
5. Changes to this Policy
We reserve the right to modify or update this Policy at any time. Any changes will be effective upon posting the revised Policy on our website. We encourage you to review this Policy periodically for any updates. Your continued use of our website and services after the effective date of the revised Policy constitutes your acceptance of the changes.
6. Contact Us
If you have any questions, concerns, or inquiries regarding this Policy or our return and refund process, please contact our customer support team at:
Address: P.O.Box : 972 – Yaounde, Cameroon
Head Office : Located at Yaoundé Nsimalen International Airport, CCAA Training Center Building
Email: contact@flyzejet.com
Phone: +237 6 57 47 85 61
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